Applies to: automatic machines (E6, E8, ENA, S8, J8, Z10, GIGA).
How to fix Error 14
- Switch off with the On/Off button, unplug for five minutes, then restart once. A transient fault can clear.
- Run the milk-system cleaning programme if your machine has one, and check nothing is blocking the milk path. On a standard machine, check the grinder hopper as for Error 13.
- If it returns, stop and follow Jura's own instruction: contact Jura customer support or an authorised service centre.
When to stop and call a repairer
Stepper motors and grinders are internal; do not open the machine.
What it costs
| Parts | Not published by Jura. Ask an authorised service centre for a quote. |
|---|---|
| Service | Service prices are not published by the manufacturer. Ask an authorised service centre, and an independent espresso repairer, for a quote. |
| Worth repairing? | Get a quote first. |
Beyond the fix
Tips and tricks
- Check which generation you own before reading any table. A parts seller gives opposite meanings for the same number between generations.repair guide
- Most often the stepper motor itself needs replacing, per the parts seller. That is a technician repair behind the spout assembly.repair guide
- For any error other than 2 and 5, the GIGA manual says to power down with the On/Off button and then contact customer support.manufacturer manual
Common mistakes
- Treating a milk-side stepper fault as a grinder problem, or the reverse.
- Reading 14 as the cappuccino stepper on a second-generation machine, where Jura-parts.com says it is the right grinder.
Easily confused with
- Standard lines list 14 as the right grinder, while GIGA generation 1 lists the cappuccino stepper.
Further reading
Questions
What does Error 14 mean on the Jura?
GIGA gen 1: milk stepper motor; GIGA gen 2 and standard lines: right grinder. Will not initialise. Jura's own manuals define only Errors 2 and 5 and tell you to switch off with the On/Off button and contact customer support for any other error. The meaning below comes from a third-party technician service table, which numbers GIGA and standard machines differently. The meaning splits by family: on first-generation GIGA machines Error 14 is the cappuccino (milk) stepper motor failing to initialise, and on standard lines it is the right grinder. Jura-parts.com, a US parts seller, lists the right grinder for second-generation GIGA machines too. We cannot tell you which generation your machine is. Retail blogs that call it an electronic-board fault or a water-tank detection fault cite no technical source.
Can I fix Error 14 myself?
DIY difficulty: hard. Switch off with the On/Off button, unplug for five minutes, then restart once. A transient fault can clear. Run the milk-system cleaning programme if your machine has one, and check nothing is blocking the milk path. On a standard machine, check the grinder hopper as for Error 13.
How much does it cost to fix Error 14?
Not published by Jura. Ask an authorised service centre for a quote. Service prices are not published by the manufacturer. Ask an authorised service centre, and an independent espresso repairer, for a quote.
Is it worth repairing?
Get a quote first.
Error 14 during startup or during use?
Juras report Error 14 any. That timing is a useful clue when narrowing the cause.
Can I keep using the machine with Error 14 showing?
Usually you can finish the drink you are making, but do not ignore it — the underlying fault rarely heals itself. Work through the cheap checks first.
Will Error 14 clear on its own?
Rarely. A reset or power cycle is worth one try, but Error 14 with a "hard" difficulty rating almost always means a failed component that has to be replaced.
How long does the repair take?
This one is a bench repair for most owners — the teardown, test and reassembly are the bulk of the work, not the part itself.