Applies to: espresso machines (LatteGo, Xelsis, Incanto, Saeco).
How to fix Error 02, 10, 15 or 22
- Unplug for ten minutes, remove and reseat the brew group, refill the tank and restart. A one-off glitch clears.
- Contact Philips or Saeco support; these codes are listed as needing repair.
When to stop and call a repairer
Do not open the machine while under warranty; the seal voids it.
What it costs
| Parts | Not published by Philips. |
|---|---|
| Service | Service prices are not published by the manufacturer. Ask an authorised service centre, and an independent espresso repairer, for a quote. |
| Worth repairing? | On a LatteGo 3200/5400 or Xelsis, yes; on a ten-year-old Saeco, price a replacement. |
Beyond the fix
Tips and tricks
- Philips support lists 02, 10, 15 and 22 as faults that need repair rather than owner fixes, so note the code and model number and contact Philips.manufacturer manual
Further reading
Questions
What does Error 02, 10, 15 or 22 mean on the Philips / Saeco?
Internal fault; Philips lists these as needing service. Philips does not publish what these mean and lists them as needing repair: contact support. We found no official explanation of the cause.
Can I fix Error 02, 10, 15 or 22 myself?
DIY difficulty: hard. Unplug for ten minutes, remove and reseat the brew group, refill the tank and restart. A one-off glitch clears. Contact Philips or Saeco support; these codes are listed as needing repair.
How much does it cost to fix Error 02, 10, 15 or 22?
Not published by Philips. Service prices are not published by the manufacturer. Ask an authorised service centre, and an independent espresso repairer, for a quote.
Is it worth repairing?
On a LatteGo 3200/5400 or Xelsis, yes; on a ten-year-old Saeco, price a replacement.
When does Error 02, 10, 15 or 22 typically show up?
Philips / Saecos report Error 02, 10, 15 or 22 any. That timing is a useful clue when narrowing the cause.
Can I keep using the machine with Error 02, 10, 15 or 22 showing?
Treat it as a stop-using signal: Error 02, 10, 15 or 22 marks a fault that can damage the machine (or worse) if you keep running it. Do the safe first steps below, then stop.
Will Error 02, 10, 15 or 22 clear on its own?
Rarely. A reset or power cycle is worth one try, but Error 02, 10, 15 or 22 with a "hard" difficulty rating almost always means a failed component that has to be replaced.
How long does the repair take?
This one is a bench repair for most owners — the teardown, test and reassembly are the bulk of the work, not the part itself.