Applies to: range and wall oven.
How to fix to / ts
- Cut power for 3 minutes.
- If it persists, call Samsung or a qualified technician. They would check the sensor wiring and test the sensor and the cooktop board. Do not open the range yourself.
When to stop and call a repairer
Cut power first.
What it costs
| Parts | Not published by Samsung. Ask an authorised service centre for a quote. |
|---|---|
| Service | Service prices vary by region and are not published by the manufacturer. Ask an authorised service agent for a quote before booking a visit. |
| Worth repairing? | Depends. |
How to check the error log
Samsung ovens do not have a user-accessible error log. The code stays on the display until you fix the cause or cut power at the breaker for 3 minutes; if it returns after a reset, treat it as real.
Clear the log after a repair so you can tell whether the fault has really gone.
Questions
What does to / ts mean on the Samsung range and wall oven?
Cooktop temperature sensor error. The sensor under a cooktop element is not reading. Loose connection or failed sensor.
Can I fix to / ts myself?
DIY difficulty: hard. Cut power for 3 minutes. If it persists, call Samsung or a qualified technician. They would check the sensor wiring and test the sensor and the cooktop board. Do not open the range yourself.
How much does it cost to fix to / ts?
Not published by Samsung. Ask an authorised service centre for a quote. Service prices vary by region and are not published by the manufacturer. Ask an authorised service agent for a quote before booking a visit.
Is it worth repairing?
Depends.
to / ts during startup or during use?
Samsung range and wall ovens report to / ts any. That timing is a useful clue when narrowing the cause.
Can I keep using the machine with to / ts showing?
Usually you can finish the drink you are making, but do not ignore it — the underlying fault rarely heals itself. Work through the cheap checks first.
Will to / ts clear on its own?
Rarely. A reset or power cycle is worth one try, but to / ts with a "hard" difficulty rating almost always means a failed component that has to be replaced.
How long does the repair take?
This one is a bench repair for most owners — the teardown, test and reassembly are the bulk of the work, not the part itself.