Same code, same fix on the Oracle. Everything below applies to both.
Applies to: Oracle Touch.
How to fix ER25
- Switch off at the wall immediately and let the machine cool for at least 60 minutes.
- Switch back on and watch the heat-up. If it reaches temperature normally and the code does not return, treat it as a one-off and descale as the manual describes.
- If it returns, a technician would check the boiler fittings and sensor probe for leaks and replace perished o-rings.
- If the machine overheats again or steam pours from the group head at idle, a technician source says the triac board may be latched on. That is a board replacement, not a cleaning job.
- If the machine will not heat at all after an overheat, a technician source says a protective thermal fuse may have opened. Replacing it needs the machine opened up, so it is technician work.
When to stop and call a repairer
Do not keep running a machine that repeats an overheat code. Latched heaters can boil dry and damage the boiler and wiring.
What it costs
| Parts | Not published by Breville. Ask an authorised service centre for a quote. |
|---|---|
| Service | Not published by Breville. Ask an authorised service centre for a quote. |
| Worth repairing? | Depends on the cause and on prices Breville does not publish. Get a quote and compare it with a refurbished unit on an older machine. |
How to check the error log
Switch the machine off at the wall. Hold the front Power button, switch the wall power back on and release when the logo appears. Enter the service password 00000, then open Error Counter (stored faults) or Live Debug (live temperatures and water levels). One technician video says the entry method differs between machines built before and after 2018, so if this does not work, do not keep trying.
Clear the log after a repair so you can tell whether the fault has really gone.
Beyond the fix
Tips and tricks
- If the machine stays hot after switching off, or steam or hot water appears by itself, unplug it at the wall and call a technician.technician video
- A plug-in energy meter can show whether the machine keeps drawing power while off.technician video
- Look for water or scale around the top of the machine and report any leak; the source must be fixed too.technician video
Common mistakes
- Leaving an overheating machine plugged in to see if the code clears.
- Replacing the board without fixing the leak that wet it.
Easily confused with
- ER26 and ER27 are the same over-temperature fault for the steam boiler and group head.
Further reading
Questions
What does ER25 mean on the Breville / Sage Oracle Touch?
Coffee boiler overheated above target temperature. The coffee boiler and pump got hotter than the controller asked for. Technician sources describe two possible causes: the heater kept running when it was told to stop (a triac on the power board latched on), or the sensor under-reads because of a leak or steam at the probe seal. The machine cuts power to protect itself, and a technician source says repeated overheating can open a thermal fuse.
Can I fix ER25 myself?
DIY difficulty: hard. Switch off at the wall immediately and let the machine cool for at least 60 minutes. Switch back on and watch the heat-up. If it reaches temperature normally and the code does not return, treat it as a one-off and descale as the manual describes.
How much does it cost to fix ER25?
Not published by Breville. Ask an authorised service centre for a quote. Not published by Breville. Ask an authorised service centre for a quote.
Is it worth repairing?
Depends on the cause and on prices Breville does not publish. Get a quote and compare it with a refurbished unit on an older machine.
ER25 during startup or during use?
Breville / Sage Oracle Touchs report ER25 any time. There is no reliable pattern to when it appears — treat any occurrence as real.
Can I keep using the machine with ER25 showing?
Treat it as a stop-using signal: ER25 marks a fault that can damage the machine (or worse) if you keep running it. Do the safe first steps below, then stop.
Will ER25 clear on its own?
Rarely. A reset or power cycle is worth one try, but ER25 with a "hard" difficulty rating almost always means a failed component that has to be replaced.
How long does the repair take?
This one is a bench repair for most owners — the teardown, test and reassembly are the bulk of the work, not the part itself.