Breville / Sage Oracle Touch error codes
32 codes. The Oracle Touch has dual stainless boilers plus heated group head; most codes are one of its temperature sensors, a water-level or flow fault, or the grinder.
How to read the stored error log
Switch the machine off at the wall. Hold the front Power button, switch the wall power back on and release when the logo appears. Enter the service password 00000, then open Error Counter (stored faults) or Live Debug (live temperatures and water levels). One technician video says the entry method differs between machines built before and after 2018, so if this does not work, do not keep trying.
Service menus are intended for technicians. Reading the log is harmless; do not change calibration values.
All codes
| Code | Meaning | Fault | DIY |
|---|---|---|---|
ER01 | Steam boiler temperature sensor not detected at startup | Temperature sensor open circuit (not detected) | hard |
ER02 | Steam boiler temperature sensor lost during operation | Temperature sensor open circuit (not detected) | hard |
ER03 | Steam boiler temperature sensor short circuit at startup | Temperature sensor short circuit | hard |
ER04 | Steam boiler temperature sensor short circuit during operation | Temperature sensor short circuit | hard |
ER05 | Coffee boiler temperature sensor not detected at startup | Temperature sensor open circuit (not detected) | hard |
ER06 | Coffee boiler temperature sensor lost during operation | Temperature sensor open circuit (not detected) | hard |
ER07 | Coffee boiler temperature sensor short circuit at startup | Temperature sensor short circuit | hard |
ER08 | Coffee boiler temperature sensor short circuit during operation | Temperature sensor short circuit | hard |
ER09 | Group head temperature sensor not detected at startup | Temperature sensor open circuit (not detected) | hard |
ER10 | Group head temperature sensor lost during operation | Temperature sensor open circuit (not detected) | hard |
ER11 | Group head temperature sensor short circuit at startup | Temperature sensor short circuit | hard |
ER12 | Group head temperature sensor short circuit during operation | Temperature sensor short circuit | hard |
ER13 | Steam wand temperature sensor not detected at startup | Temperature sensor open circuit (not detected) | hard |
ER14 | Steam wand temperature sensor lost during operation | Temperature sensor open circuit (not detected) | hard |
ER15 | Steam wand temperature sensor short circuit at startup | Temperature sensor short circuit | hard |
ER16 | Steam wand temperature sensor short circuit during operation | Temperature sensor short circuit | hard |
ER17 | Coffee boiler temperature not rising as expected | Heater not reaching temperature | not recommended |
ER18 | Steam boiler temperature not rising as expected | Heater not reaching temperature | not recommended |
ER19 | Group head temperature not rising as expected | Heater not reaching temperature | not recommended |
ER20 | Steam boiler water level or pump issue detected | Boiler water level or pump fault | hard |
ER21 | Steam boiler high level probe fault detected | Boiler water level or pump fault | hard |
ER22 | Flow meter signal problem at startup | Flow meter signal problem | moderate |
ER23 | Flow meter signal problem during brewing | Flow meter signal problem | moderate |
ER24 | Coffee boiler level probe fault (unconfirmed; probes are documented on the steam boiler) | Boiler water level or pump fault | hard |
ER25 | Coffee boiler overheated above target temperature | Overheated above target temperature | hard |
ER26 | Steam boiler overheated above target temperature | Overheated above target temperature | hard |
ER27 | Group head overheated above target temperature | Overheated above target temperature | hard |
ER28 | Communication fault between control boards | Internal communication fault | not recommended |
ER29 | Grinder motor overheated | Grinder motor fault | easy |
ER30 | Grinder motor timed out during operation | Grinder motor fault | easy |
ER31 | Tamping motor timed out during operation | Tamping / dosing motor fault | easy |
ER32 | Steam boiler leak or refill failure detected | Steam boiler leak or refill failure | hard |